| ILOG/Vanson Bourne Survey Results |
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IT Strategies in UK Public Administration
Public-sector IT decision makers plan to invest heavily in BPM, CRM and SOA technology in the coming months. According to a new ILOG-sponsored Vanson Bourne survey, decision makers are aggressively targeting process and service for improvement.
The results reveal many opportunities for leveraging ILOG's Business Rule Management System (BRMS) to improve public-sector process and service. Organisations that integrate ILOG BRMS into BPM, CRM and SOA solutions can maximize their IT investment. With ILOG BRMS, organisations become more agile, boosting operational efficiency and service quality while cutting costs.
Improve process and service with ILOG BRMS
During January 2005, Vanson Bourne conducted an ILOG-sponsored survey of 100 UK public-sector IT decision makers.
Among the findings:
- 82% say service improvement is a primary strategic objective
- 73% say their systems must keep pace with regulatory and legislative change
- 66% say they will implement SOA within the next two years
- 63% say BPM is a top investment priority
- 57% say CRM is a top investment priority
- 55% say streamlining business processes is a primary objective
- 54% say Web services/SOA is a top investment priority
- 53% say making systems more customer-centric is a primary objective
Download the survey results
Want the latest word on public-sector IT? Download the white paper “IT Strategies in UK Public Administration.” This white paper provides an in-depth analysis of the ILOG/Vanson Bourne survey. Get your copy now:
Learn more at ILOG's government homepage.
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