This page lists some of the more general questions (and their answers) about ILOG Elixir. Answers to technical questions can be found in the technical FAQ in the ILOG Elixir Forum.

• Licensing
• General
• Evaluations
• Support
• Source Code

• I understand there are two different ILOG Elixir licenses: standard end-user licenses and original equipment manufacturer (OEM) licenses. Please explain the difference between the two licensing models and pricing options.
  End-user licenses are used by default, unless your ILOG Elixir-based applications (or hosted services) are off-the-shelf offers that generate license or use revenue (when deployed in a software as a service model (SaaS), for instance). This means you must purchase an OEM license only if you sell off-the-shelf products or services for which customers pay fees. Custom developments do not fall under the OEM license (see below).

  There is only one exception:

  If you fall under the end-user license as described above because your applications or hosted services will be available for free, but they are extensions of off-the-shelf commercial products or services (for example, if you offer a free add-on to a product you sell that uses ILOG Elixir), you must use an OEM license.

• I am creating a free public website with ILOG Elixir. What kind of license do I require?
  You can use an end-user license because you do not generate license or use revenue with your application or service.
• My company is typically considered an independent software vendor (ISV) or original equipment manufacturer (OEM), but I want to use ILOG Elixir for an intranet application. What license do I require?
  You can use an end-user license because you do not plan to generate license or use revenue with your application or service.
• My company wants to distribute ILOG Elixir components in a Web application. We will not sell this Web application. Do we require the commercial license or the standard end-user license?
  You can use an end-user license because you do not plan to generate license or use revenue with your application or service—unless you fall under the exception to the rule described in the first question in this FAQ
• I am a consultant, and I am developing an ILOG Elixir-based application for another company. What license do I have to buy? What license do my customers have to buy?
  You can purchase an end-user license, because you are selling software development and maintenance fees, rather than licenses or use fees of off-the-shelf software or service. If your customers' applications or services fall under the OEM license as described above, they will have to purchase an OEM license.
• I am an independent consultant, and I am developing an ILOG Elixir-based application that I plan to host on my own website. Am I required to purchase an OEM license?
  If you offer the application for free, then no. If you charge others for use, then yes. In this case, you are creating an off-the-shelf application, and you are selling software, so you must purchase an OEM license.
• I am an ISV or OEM and I plan to extend my existing software application capabilities with some additional free modules that include ILOG Elixir. Will I be charged to do this?
  Even if your application's modules are delivered free, you are required to use an OEM license because ILOG Elixir is meant to develop an extension of an application that is sold to third parties (This is one of the two exceptions to the rule mentioned in the first answer, above).
• Are ILOG Elixir development licenses associated with a developer or with a computer?
  ILOG Elixir development licenses are sold to individual developers. You may use ILOG Elixir on every machine you use for development, including test machines.

  You may not allow another developer to use this license to develop an application with ILOG Elixir. Each developer who uses ILOG Elixir to develop an application must have a valid development license.

• Will I get free upgrades?
  Both patches and minor releases will be provided free to the entire ILOG Elixir community.
• How much is an OEM license, and how is it charged?
  The OEM license fee is fixed, and it is charged annually. The charge depends on the number of ILOG Elixir components you deploy, and not on the number of applications or users you deploy to. You may deploy multiple applications with the same license. Read more about the fee structure for ISVs and OEMs.
• I plan to use ILOG Elixir as an ISV or OEM. I need to make a make-or-buy decision, and need multiple years of visibility for ILOG Elixir pricing. What are my options?
  You have several options. Please contact us for details.
• I plan to extend ILOG Elixir, in order to provide more advanced or specific components (rather than applications or services). Is this possible?
  Yes, as long as your applications or services fall under end-user license requirements; and as long as your resulting component does not compete with any ILOG Elixir components.
• I understand the ILOG Elixir OEM license term expires after one year. What happens if I do not renew my license?
  If you do not renew your OEM license, you are allowed to distribute your applications and their updates to your existing customers only. You must renew your OEM license in order to sell your application to new customers.
• Do you offer special licensing terms for start-up ISVs?
  Yes. ILOG understands that any expense can be prohibitive for small companies, so we've come up with some attractive terms for ISVs. ISVs that make less than $1.5M in annual revenue may qualify for our "Small ISV" program. Please contact us for further details.

• How is ILOG Elixir related to ILOG Visualization? Can I use it with your other visualization products?
  ILOG Elixir is completely separate from our other ILOG Visualization products.
• Where can I find more information about Adobe Flex and AIR?
  You can find more information on Adobe.com and on Flex.org.
• Is ILOG Elixir owned by Adobe or ILOG?
  ILOG Elixir is an ILOG product. Adobe is an ILOG Elixir reseller for standard end-user licenses.
• Our company already uses ILOG products and has an existing agreement. Is ILOG Elixir covered by that agreement?
  Almost all ILOG customers purchase ILOG product licenses that cover existing products only (and exclude new products, such as ILOG Elixir). Contact us if you are uncertain.
• What is the advantage of selecting ILOG Elixir over another similar component from a different company?
  ILOG has created top-of-the-line visualization software components since 1987, and we continue to invest heavily in these components. ILOG does not rely on consulting revenue to generate profits. All ILOG products are packaged for immediate use by your development team. And because we carry a variety of products, ILOG is a stable choice. ILOG Elixir is backed by a dedicated research and development team, frequent maintenance releases and global support.
• Does ILOG offer ILOG Elixir training or consulting?
  We have strived to make ILOG Elixir as easy to use as possible, with complete documentation and a dedicated resource center for developers. Formal training is not necessary.
  ILOG Professional Services and our network of partners can provide custom consultations for ILOG Elixir-based projects. Contact us for more information.

• Do you provide evaluations for ILOG Elixir? If so, are they limited in any way?
  ILOG Elixir is available in a free trial version with no expiration date, so you can try it for as long as you want.
  
  Each display in the ILOG Elixir trial version contains a background watermark, and source code is not available. When you purchase a valid ILOG Elixir license, the watermarks will be removed and you will be able to access the source code.
• Can I get support for ILOG Elixir during my evaluation?
  Support is available for the ILOG Elixir trial version via the ILOG Elixir Technical Forum.
• Can I access portions of the source code during my evaluation period?
  We're sorry. Source code access is restricted to paying customers only.

• What are my support options?
  All ILOG Elixir users and evaluators have free access to the ILOG Elixir Developer Center, where you will find the ILOG Elixir support forum and bug base, a technical blog and other resources.
  
  Advanced support options exist, including phone support and service level agreements (SLAs) for additional fees. For more information on these options, please contact us.
• May I call the ILOG support department?
  Basic support for ILOG Elixir is only done in the ILOG Elixir support forum. For advanced support options, please contact us.
• How are software bugs in ILOG Elixir handled?
  All bugs—features that do not work as advertised—are registered on the public bug base. All users can submit and track bugs through the bug base. ILOG will issue patch releases on a regular basis.
• What are the maintenance options for ILOG Elixir bug corrections, patches and upgrades?
  ILOG Elixir patches and minor releases will be available for free.
• How do you process feature enhancements ("wishes")?
  Wishes are handled in a public wish list. ILOG will periodically review the wish list, and users can track the current status of all bugs and wishes.
  
  Certain customers may consider funding the implementation of a set of wishes for prioritized implementation. Contact us for details.

• Does ILOG Elixir come with source code? If so, are there limitations on my use of that source code?
  Paying ILOG Elixir customers will receive access to the source code. The code can be used only for debugging purposes and to help you understand how the code works. You cannot distribute it to third parties.