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Improve Customer Relationships
Banks, lending institutions and financial services firms must react rapidly to remain competitive. Respond faster with ILOG solutions, improving efficiency and customer relationships. ILOG helps enable a range of strategic applications across multiple channels and systems. You deliver consistent service throughout customer touchpoints. Personalized products and services increase customer acquisition and retention.
Accomplish key objectives
Banks achieve essential goals with ILOG-based solutions:
- Improve efficiency
- Cut costs
- Respond rapidly
- Enhance customer service
- Increase transparency
- Deliver consistent service
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Deploy the right solutions
Institutions enable a wide range of strategic applications with ILOG-based solutions:
- Loan origination, underwriting and servicing
- Loan pooling
- Fraud detection and reporting
- Campaign management (customer loyalty programs)
- Credit processing and decision management
- Financial planning
- Pension fund administration
- Accounting
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Automation that delivers efficiency and ROI
Automate commercial, retail and mortgage banking applications.ILOG business rule technology delivers tremendous flexibility, performance and functionality:
- Enhance Productivity
For more than 15 years, ILOG�s innovative decisioning technology and services have enabled financial service institutions and lenders to streamline loan and credit decision making and improve point of sale service delivery, while managing change and complexity throughout the lending process.
- Improve efficiency
Eliminate manual and redundant processes that increase costs and risks. With ILOG solutions, businesspeople can change rules through an easy-to-use interface. Advanced rule management empowers business and IT users. Institutions can create applications that support STP objectives. Make business logic, policy or rate changes in real time or days, instead of weeks or months.
- Cut costs
Upgrade your applications without scrapping existing systems. ILOG solutions offer fast deployment with seamless integration into any environment or platform. You leverage your present technology investment.
- Respond rapidly
Deliver loans in real time. With ILOG solutions, banks make optimal loan recommendations within seconds. Recommendations take into account multiple factors: individual lending preferences and credit history; institution's products and underwriting criteria; applicable regulatory requirements.
- Enhance customer service
Provide consistent service across customer touchpoints. ILOG solutions help institutions compile more-accurate profiles to offer personalized products and services. Introduce appropriate promotional offerings. Improve up-sell and cross-sell opportunities. Personalized service and loan offerings go beyond simple yes/no answers.
- Increase transparency
Effectively implement regulatory policies across core processes and audit trails. ILOG solutions feature advanced rule management features. Institutions dynamically make changes and manage rules throughout their life cycle. Financial institutions can better enforce regulatory laws and implement supporting policy changes. You promote transparency and efficiency.
- Deliver consistent service
Deliver consistent service across customer touchpoints: online, branches, call centers. ILOG solutions let you manage rules and automate best practices throughout core processes. Rules are maintained in a central repository, making them easier to manage, track and change.
Solutions for strategic banking applications
Enable a wide range of strategic applications with ILOG technology:
- Loan origination, underwriting and servicing
Automate key tasks: validation; routing; management of regulatory rules; credit eligibility; risk assessment; credit score analysis; pricing; loan recommendation.
- E-banking
Deliver personalized product and services. Make financial planning recommendations to online customers.
- Campaign management
Effectively profile customers to improve up-sell and cross-sell opportunities. Improve data monitoring. Offer personalized services and products, or make recommendations based on customer profiles and other complex criteria.
- Billing
Determine payment plans and structures. Apply fees. Convert data into a billable format. Trigger notifications.
- Fraud detection
Detect fraudulent transactions an anomalies rapidly. Enforce compliance whether regulations vary from state to state or country to country.
- Compliance
Keep pace with dynamic market, business and regulatory changes. Enforce compliance checking from Basel II and AML to Privacy Act regulations.
Technology expertise with a record of success
Cut development time and deliver high performance. ILOG has a proven record of and improving ROI for Global 500 leaders. Clients include FannieMae, Wachovia, Radian Group, Equifax and Deutsche Bank, to name a few. ILOG is a pioneer in business rule management and optimization technologies. Our solutions draw on broad experience in a wide range of financial applications.
Next steps
Learn more about how ILOG can help you improve customer relationships and operational efficiency:
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